Refund policy
Last updated: October 18, 2026
When it applies
We refund 100% of your payment if, within 7 days of purchase, your report was not delivered or had a technical error (for example, the report doesn't load, the link doesn't work or belongs to a different test).
When it doesn't apply
Because the report is a digital product delivered immediately, we don't offer refunds when the report was delivered correctly, even if you disagree with the result.
How to request it
Write to [email protected] from the email you used to pay, with the order number shown on your receipt and a short description of the problem. We will first try to send you the correct report; if that isn't possible, we process the refund.
Timing
We reply within 2 business days. Refunds are processed by Lemon Squeezy to the original payment method and may take 5 to 10 business days to appear, depending on your bank.
Before a chargeback
If you have a problem with your purchase, please write to us first: we can solve it faster than a bank dispute.